Contract structure. These Terms form part of the agreement between the subscribing care provider and the Curalvex supplier identified in the applicable order form, proposal, or invoice. Any signed order form and data-processing agreement take priority where they expressly conflict with these general Terms.
Agreement and business eligibility
By applying for, purchasing, or using Curalvex, the subscribing organisation confirms that it is acting for business purposes and that the person accepting these Terms has authority to bind it. Curalvex is not offered under these Terms for personal, household, or consumer use.
“Customer” means the subscribing care provider. “Authorised User” means a person permitted by the Customer to use the service. “Customer Data” means information submitted to or generated through the service on the Customer’s behalf.
Registration, checks, and approval
A home registration is an application and does not itself create active platform access. Applications remain pending until Curalvex completes proportionate checks, accepts the application, and records a licence start and end date. We may request evidence of identity, authority, registration, regulatory status, or business details.
The Customer must ensure that application information is complete and accurate and promptly notify us of changes. We may decline an application where information cannot be verified, the service is unsuitable, security or regulatory risk is unacceptable, or we are not able to contract with the applicant.
Licence period and user accounts
Once approved, we grant the Customer a limited, non-exclusive, non-transferable, revocable right during the recorded licence period to permit Authorised Users to access Curalvex for the Customer’s internal care-management operations.
Access outside the licence period is not authorised unless renewed or extended in writing. The Customer must control account creation, promptly remove access when no longer required, use appropriate role permissions, keep credentials confidential, and notify us promptly of suspected unauthorised access.
Customer and user responsibilities
- Use Curalvex lawfully, fairly, and in accordance with care, employment, medicines, safeguarding, regulatory, and data-protection duties.
- Ensure records are accurate, complete, contemporaneous, and reviewed by appropriately trained people.
- Configure roles, permissions, assignments, retention rules, family access, and workflows appropriately.
- Maintain suitable devices, connectivity, business continuity, staff training, policies, and clinical or care governance.
- Do not introduce malicious code, probe security, bypass access controls, scrape the service, misuse another tenant’s information, or use Curalvex to infringe rights or cause harm.
Curalvex supports care operations but does not replace professional judgment, emergency services, safeguarding escalation, medicines policies, regulatory accountability, or the Customer’s responsibility for safe care.
Customer Data and data protection
The Customer retains its rights in Customer Data and authorises Curalvex to process it to provide, secure, support, and improve the contracted service in accordance with documented instructions. The Customer is normally controller and Curalvex processor for care records.
The Customer must establish lawful bases and special-category conditions, provide privacy information, manage individual rights, issue lawful instructions, and avoid uploading information it is not entitled to process. The parties will comply with applicable UK data-protection law and any Article 28 data-processing terms forming part of their agreement.
Aggregated or irreversibly anonymised information that no longer identifies any person may be used to operate, secure, measure, and improve the service.
Service operation, changes, and support
We will use reasonable skill and care to provide Curalvex and maintain appropriate security. Planned maintenance, emergency maintenance, internet dependencies, third-party services, and events outside reasonable control may affect availability.
We may update the service to improve security, usability, compliance, or functionality, provided we do not materially remove core contracted functionality during a paid licence period without an appropriate remedy. Specific service levels, support hours, fees, and payment terms are those stated in the applicable order form.
Suspension, expiry, and termination
We may suspend access where reasonably necessary to address a security incident, unlawful use, serious risk to people or data, non-payment, licence expiry, or material breach. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.
On termination or expiry, the Customer must stop using the service. Subject to payment, law, security, and the agreed exit process, we will make Customer Data available for export for the applicable retrieval period and then delete or return it in accordance with the data-processing agreement, backup cycles, and legal retention requirements.
Liability
Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that English law does not permit the parties to exclude.
Subject to that, the detailed exclusions, financial caps, insurance obligations, and remedies are those stated in the order form. Where no signed order form states a cap, each party’s aggregate liability arising from the service in a contract year will not exceed the fees paid or payable for that year, except for payment obligations, misuse of intellectual property, breach of confidentiality, or data-protection liability to the extent a different treatment is required by law or the parties’ data-processing terms.
Curalvex is not responsible for care decisions, inaccurate Customer Data, unsafe configuration, failure to follow alerts, unavailable customer devices or connectivity, or use contrary to instructions or law.
General terms
Curalvex and its licensors retain all intellectual-property rights in the service, software, design, documentation, and branding. Feedback may be used without restriction provided it does not disclose confidential Customer Data.
Neither party may assign the agreement except as permitted by the order form or as part of a genuine corporate reorganisation or transfer of business, subject to appropriate safeguards. Failure to enforce a term is not a waiver. Invalid terms will be adjusted or removed without affecting the remainder. The agreement does not create a partnership, agency, or employment relationship.
English law governs the agreement and the courts of England and Wales have exclusive jurisdiction, unless the order form states otherwise. Questions may be sent to support@vitasync.stepanite.com.